Conflict at Work
Essential skills to manage conflict at work
Learn to deal with conflict in a constructive and measured way.
Flexible delivery formats:
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DVD • Internet delivery • University intranet
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View the sample study guide 
Key points
Using a proven 4 step strategy and 6 key skills, managers will learn how to:
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Recognise the symptoms of conflict
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Respond to anger and disarm aggression
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Uncover the core issues behind the conflict
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Read the signals behind the words
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Focus on the real issues
Training package includes:
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DVD - 23 minutes
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Guides and workbooks on CD
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Languages - DVD also available in Chinese
Customer feedback
Coping with conflict can be very difficult for managers. This video has provided an easy to follow structure and clear skills to deal with those hard interpersonal situations.
Jacqueline Frances, Senior Manager, PHN Healthcare
Pricing
UK: £595 plus VAT . Australia: $895 plus GST . Other countries: no tax
USD695.00
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